TM
Thandi M

1 reviews | Active since Nov 2020

19 Dec 2022, 09:34

BAD SERVICE

I received a bad service from one of the ladies forgot her name trying to get a contract cause i want it as a present for someone but she told me i wont afford it surprisingly i had a contract with them before and i am done with paying them. she was very rude.

0
Replies (4)
Mondo
Mondo's reply19 Dec 2022, 09:37
Official
Good day Thandi,
 
Thank you for taking the time to write to us about your query.

We sincerely apologize for the level of service you have received.

Our team is currently investigating your query. Once we have an update, we will advise you.

Your Case Number is: RCO319841

Regards,
 
The Mondo Team
Mondo
Mondo's reply21 Dec 2022, 15:35
Official
 Hi Thandi,

Trust you are well.

Please note that we are unable to pick up any applications on both Vodacom, Telkom and MTN systems. There are also no calls made to you by our Mondo sales team.

Kindly provide us with your cellphone number where the sales team called you on.

You may send the above to ***.

Regards,

The Mondo Team 
Mondo
Mondo's reply21 Dec 2022, 15:35
Official
  Hi Thandi,

Trust you are well.

Please note that we are unable to pick up any applications on both Vodacom, Telkom and MTN systems. There are also no calls made to you by our Mondo sales team.

Kindly provide us with your cellphone number where the sales team called you on.

You may send the above to ***.

Regards,

The Mondo Team 
Mondo
Mondo's reply06 Jan 2023, 10:05
Official
 Hi Thandi,
Trust you are well.
Please note that your MTN application was unsuccessful, you may re-apply at your nearest MTN store after 30 days. 
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team