LG
Linda G
1 reviews | Active since Aug 2021
31 Aug 2021, 10:13
Bad service
The service was poor, the Sim card was activated almost 2weeks after I got it and the WhatsApp line is a joke. No help at all. I wouldn't recommend it
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
31 Aug 2021, 10:19Hi Linda,
Thank you for taking the time to write to us about your Telkom activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133708
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133708
Regards,
The Mondo Team
Mondo's reply31 Aug 2021, 10:19
Official
Hi Linda,
Thank you for taking the time to write to us about your Telkom activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133708
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133708
Regards,
The Mondo Team
Mondo's replyOfficial
15 Sept 2021, 08:44Hi Linda,
Trust you are well.
We have attempted contacting you with no success.
Please note that your Telkom activation has been done.
Kindly remove the sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
We do apologize for the level of service you received.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have attempted contacting you with no success.
Please note that your Telkom activation has been done.
Kindly remove the sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
We do apologize for the level of service you received.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply15 Sept 2021, 08:44
Official
Hi Linda,
Trust you are well.
We have attempted contacting you with no success.
Please note that your Telkom activation has been done.
Kindly remove the sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
We do apologize for the level of service you received.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have attempted contacting you with no success.
Please note that your Telkom activation has been done.
Kindly remove the sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
We do apologize for the level of service you received.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team