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Sanele N

1 reviews | Active since Jul 2021

05 Jul 2021, 13:53

Bad service

I took a Deal of Sim Data only and I had bad service of getting it delivered than it's came late after that it's been two full weeks now its hasn't activated when I call them they keep on saying it's a system error I don't know whether it's a **** or what

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Replies (3)
Mondo
Mondo's reply05 Jul 2021, 13:55
Official
Hi Sanele,
 
Thank you for taking the time to write to us about your activation query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO126733
 
Regards, 
 
The Mondo Team
Mondo
Mondo's reply05 Jul 2021, 16:40
Official
Hi Sanele,

Trust you are well.

Please note that an escalation has been sent to the Telkom activations team for urgent assistance.

Once we receive feedback, we will advise you accordingly.

Regards,
The Mondo Team
Mondo
Mondo's reply06 Jul 2021, 15:10
Official
Hi Sanele,

Trust you are well.

As discussed with Nicole, please note that your Telkom activation is complete.

Thank you for allowing us to look into your query.

Your query is now resolved and closed.

Please call or email us if you have any further queries.

Regards,

The Mondo Team