EM
Eunice M
1 reviews | Active since May 2021
20 May 2021, 16:12
Bad service ever
I've never experienced such bad service like the one I got from mondo. I took an mtn sim only contract and struggled for activation until I gave up 2 months late, they say I owe mtn R600 while the sim deal was R99 for 12gig to my surprise they charged based on somthing we never agreed on. Now I canceled the contract on 22 of April 2021 they said it will be canceled after 7 to 14 days.it has been 22 day still nothing and now they say am owing R822, don't even know why am been charged and why am running after them
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
20 May 2021, 16:21Hi Eunice,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO120434
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO120434
Regards,
The Mondo Team
Mondo's reply20 May 2021, 16:21
Official
Hi Eunice,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO120434
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO120434
Regards,
The Mondo Team
Mondo's replyOfficial
26 May 2021, 15:44Hi Eunice,
Please note that we have attempted contacting you with no success.
Your cancellation has been escalated to our internal management team to escalate to MTN.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
Your cancellation has been escalated to our internal management team to escalate to MTN.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply26 May 2021, 15:44
Official
Hi Eunice,
Please note that we have attempted contacting you with no success.
Your cancellation has been escalated to our internal management team to escalate to MTN.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
Your cancellation has been escalated to our internal management team to escalate to MTN.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
31 May 2021, 14:49Hi Eunice,
Kindly note that our cancellation is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Kindly note that our cancellation is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply31 May 2021, 14:49
Official
Hi Eunice,
Kindly note that our cancellation is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Kindly note that our cancellation is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
10 Jun 2021, 09:13Hi Eunice,
Kindly note that our team is working around the clock to assist with your cancellation.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Kindly note that our team is working around the clock to assist with your cancellation.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply10 Jun 2021, 09:13
Official
Hi Eunice,
Kindly note that our team is working around the clock to assist with your cancellation.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Kindly note that our team is working around the clock to assist with your cancellation.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
14 Jun 2021, 13:46Hi Eunice,
Your cancellation has been successfully actioned and your query is resolved.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Your cancellation has been successfully actioned and your query is resolved.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply14 Jun 2021, 13:46
Official
Hi Eunice,
Your cancellation has been successfully actioned and your query is resolved.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Your cancellation has been successfully actioned and your query is resolved.
Please call or email us if you have any further queries.
Regards,
The Mondo Team