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rvdM
rae van der Merwe

1 reviews | Active since Feb 2013

27 Jan 2021, 13:55

bad service

I have been debited two times with no devise and i specifically said that i need to see the device before i purchase it, i can not call them only whats app them which takes them forever to reply and i told them to cancel and refund they say i must go to telkom, very rude

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Replies (3)
Mondo
Mondo's reply27 Jan 2021, 14:11
Official
Hi Rae,  Many thanks for reaching out to us. We sincerely apologize for your poor experience; this is not aligned to what our brand stands for nor how we conduct our business.  We have escalated your complaint to the necessary department, and this will be investigated.  In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query.  Your Case Number is: #RCO19337 Many thanks, 

The Mondo Team 
Mondo
Mondo's reply27 Jan 2021, 16:25
Official
Hi Rae,  As discussed with our consultant, kindly forward us your bank statement showing both admin fee's that went off your account.

Our team will arranged for you to be refunded.

We look forward to hearing from you. Many thanks, 

The Mondo Team
Mondo
Mondo's reply04 Feb 2021, 16:46
Official
Hi Rae,  Whilst chatting to our consultant the line was disconnected.

We have attempting you with no success.

Our team has arranged for your admin fee to be credited.

Your query will be closed.

Should you have any further queries please feel free to call or email us. 

Regards

The Mondo Team