VJ
Virgel J
1 reviews | Active since Jan 2019
08 Apr 2022, 10:48
Bad Service
Mondo's service is pathetic. I called their call center 6 or 7 times this week and 4 of those time their system was offline. or my call got dropped. How can you run maintenance during business hours. They should NOT be allowed to do business anymore. Dragging MTN's name through the mud.. I am waiting on my package, made it easier for them by driving 60km, just to find out my package won't be delivered. for no reason at all. Mondo called me Tuesday to confirm delivery date and contact numbers. DSV told me today that the contact number is still my router number and that the device will be send back to MTN. Are you using snailmail to send messages? DSV Systems aren't updated and according to them you, Mondo, did not confirm anything?
Helpful (0)
Replies (11)0
Replies (11)VJ
Virgel J's updateReviewer Update
08 Apr 2022, 10:54Just remember, last year it did not go great as well. Had to cancel my Mondo app and did it directly with MTN. I should've done that. Ai.. useless Mondo and forgetful self :(
VJ
Virgel J's update08 Apr 2022, 10:54
Reviewer Update
Just remember, last year it did not go great as well. Had to cancel my Mondo app and did it directly with MTN. I should've done that. Ai.. useless Mondo and forgetful self :(
Mondo's replyOfficial
08 Apr 2022, 11:24Hi Virgel,
Thank you for taking the time to write to us about your MTN delivery query.
As per the MTN system, your order is out for delivery.
An urgent delivery request has been sent to DSV couriers, therefore, DSV will be in contact with you in order to set an appointment for delivery.
We do apologize for the level of service which you have received thus far.
Case Number: RCO209069
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN delivery query.
As per the MTN system, your order is out for delivery.
An urgent delivery request has been sent to DSV couriers, therefore, DSV will be in contact with you in order to set an appointment for delivery.
We do apologize for the level of service which you have received thus far.
Case Number: RCO209069
Regards,
The Mondo Team
Mondo's reply08 Apr 2022, 11:24
Official
Hi Virgel,
Thank you for taking the time to write to us about your MTN delivery query.
As per the MTN system, your order is out for delivery.
An urgent delivery request has been sent to DSV couriers, therefore, DSV will be in contact with you in order to set an appointment for delivery.
We do apologize for the level of service which you have received thus far.
Case Number: RCO209069
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN delivery query.
As per the MTN system, your order is out for delivery.
An urgent delivery request has been sent to DSV couriers, therefore, DSV will be in contact with you in order to set an appointment for delivery.
We do apologize for the level of service which you have received thus far.
Case Number: RCO209069
Regards,
The Mondo Team
VJ
Virgel J's updateReviewer Update
08 Apr 2022, 11:30Hi Mondo
DSV has my internet router's cell number on their system. To what number will they contact me on?
DSV has my internet router's cell number on their system. To what number will they contact me on?
VJ
Virgel J's update08 Apr 2022, 11:30
Reviewer Update
Hi Mondo
DSV has my internet router's cell number on their system. To what number will they contact me on?
DSV has my internet router's cell number on their system. To what number will they contact me on?
Mondo's replyOfficial
08 Apr 2022, 11:34Hi Virgel,
Please note that DSV will give you a call on the above number which you have provided.
Regards,
The Mondo Team
Please note that DSV will give you a call on the above number which you have provided.
Regards,
The Mondo Team
Mondo's reply08 Apr 2022, 11:34
Official
Hi Virgel,
Please note that DSV will give you a call on the above number which you have provided.
Regards,
The Mondo Team
Please note that DSV will give you a call on the above number which you have provided.
Regards,
The Mondo Team
VJ
Virgel J's updateReviewer Update
08 Apr 2022, 12:11Thank You Mondo.. Waiting on them.
VJ
Virgel J's update08 Apr 2022, 12:11
Reviewer Update
Thank You Mondo.. Waiting on them.
VJ
Virgel J's updateReviewer Update
08 Apr 2022, 13:34DSV still says the parcel has been returned to MTN. What is the number for cancellation so I may cancel my order, please?
VJ
Virgel J's update08 Apr 2022, 13:34
Reviewer Update
DSV still says the parcel has been returned to MTN. What is the number for cancellation so I may cancel my order, please?
Mondo's replyOfficial
08 Apr 2022, 16:25Hi Virgel,
Please note that we have sent through an escalation to the DSV team for urgent assistance.
As per the system, the order does not reflect as returned or canceled.
Regards,
The Mondo Team
Please note that we have sent through an escalation to the DSV team for urgent assistance.
As per the system, the order does not reflect as returned or canceled.
Regards,
The Mondo Team
Mondo's reply08 Apr 2022, 16:25
Official
Hi Virgel,
Please note that we have sent through an escalation to the DSV team for urgent assistance.
As per the system, the order does not reflect as returned or canceled.
Regards,
The Mondo Team
Please note that we have sent through an escalation to the DSV team for urgent assistance.
As per the system, the order does not reflect as returned or canceled.
Regards,
The Mondo Team
VJ
Virgel J's updateReviewer Update
12 Apr 2022, 04:11Hi Mondo
Just some friendly information, I haven't received any call from Mondo, MTN or DSV as yet.
Thank you
Kind regards
Just some friendly information, I haven't received any call from Mondo, MTN or DSV as yet.
Thank you
Kind regards
VJ
Virgel J's update12 Apr 2022, 04:11
Reviewer Update
Hi Mondo
Just some friendly information, I haven't received any call from Mondo, MTN or DSV as yet.
Thank you
Kind regards
Just some friendly information, I haven't received any call from Mondo, MTN or DSV as yet.
Thank you
Kind regards
Mondo's replyOfficial
20 Apr 2022, 08:59Hi Virgel,
Trust you are well.
Please note that your MTN order which was done in March was returned and your application was canceled.
We do apologize for the inconvenience caused.
The above query will now be closed.
For further inquiries, please contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN order which was done in March was returned and your application was canceled.
We do apologize for the inconvenience caused.
The above query will now be closed.
For further inquiries, please contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply20 Apr 2022, 08:59
Official
Hi Virgel,
Trust you are well.
Please note that your MTN order which was done in March was returned and your application was canceled.
We do apologize for the inconvenience caused.
The above query will now be closed.
For further inquiries, please contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN order which was done in March was returned and your application was canceled.
We do apologize for the inconvenience caused.
The above query will now be closed.
For further inquiries, please contact our Customer Care Team.
Regards,
The Mondo Team
VJ
Virgel J's updateReviewer Update
20 Apr 2022, 09:15Thank you Mondo for the reply. I did not benefit from the process but it is ok. I managed to upgrade directly with MTN. Hopefully this time my delivery will take place. Have a good one.
VJ
Virgel J's update20 Apr 2022, 09:15
Reviewer Update
Thank you Mondo for the reply. I did not benefit from the process but it is ok. I managed to upgrade directly with MTN. Hopefully this time my delivery will take place. Have a good one.
Mondo's replyOfficial
20 Apr 2022, 09:40Good day,
We do apologize for the delay.
Should you require to do a follow up, you may contact our Customer Care Team.
Regards,
The Mondo Team
We do apologize for the delay.
Should you require to do a follow up, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply20 Apr 2022, 09:40
Official
Good day,
We do apologize for the delay.
Should you require to do a follow up, you may contact our Customer Care Team.
Regards,
The Mondo Team
We do apologize for the delay.
Should you require to do a follow up, you may contact our Customer Care Team.
Regards,
The Mondo Team