NvdM
Nicky van der Merwe
1 reviews | Active since Aug 2021
07 Jan 2022, 12:58
Bad service
I canceled my contract deal with mondo before I received the phone and yet their debit me for a phone I don't have for the past 4 months, and their don't answer their phones when you call so my next step is the ombudsman
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
07 Jan 2022, 13:07Good day Nicky,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO167525
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO167525
Regards,
The Mondo Team
Mondo's reply07 Jan 2022, 13:07
Official
Good day Nicky,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO167525
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO167525
Regards,
The Mondo Team
Mondo's replyOfficial
10 Jan 2022, 15:35Good day,
Trust you are well.
Please note that your Telkom cancellation is in-progress.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation is in-progress.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply10 Jan 2022, 15:35
Official
Good day,
Trust you are well.
Please note that your Telkom cancellation is in-progress.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation is in-progress.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
27 Jan 2022, 10:17Good day,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply27 Jan 2022, 10:17
Official
Good day,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team