NB
Nakedi B
1 reviews | Active since Nov 2021
18 Nov 2021, 09:26
Bad service
I had a very hectic time with Mondo people, they all they products with lies. I bought one sim card and they gived me two instead of one and told me that the other one is for incase if I loose one card, and they didn't tell me that I will be paying double from what I expected. Anyway way bad service!!!. They didn't want to resolve the problem, instead they forced me to pay for something I did not have use of it, something I didn't use at all. They harased me by sending me many Sms, saying that I will be blacklisted between a space of one month after I revised the payment.
Helpful (0)
Replies (3)0
Replies (3)Mondo's replyOfficial
18 Nov 2021, 09:33Hi Nakedi, Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO152819 Regards, The Mondo Team
Mondo's reply18 Nov 2021, 09:33
Official
Hi Nakedi, Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO152819 Regards, The Mondo Team
NB
Nakedi B's updateReviewer Update
18 Nov 2021, 09:37I really appreciate your efforts!!
Thank you
Thank you
NB
Nakedi B's update18 Nov 2021, 09:37
Reviewer Update
I really appreciate your efforts!!
Thank you
Thank you
Mondo's replyOfficial
24 Nov 2021, 16:03Hi Nakedi,
Trust you are well.
You are welcome.
Please note that your Telkom cancellation is in progress.
Once cancellation is done, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
You are welcome.
Please note that your Telkom cancellation is in progress.
Once cancellation is done, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply24 Nov 2021, 16:03
Official
Hi Nakedi,
Trust you are well.
You are welcome.
Please note that your Telkom cancellation is in progress.
Once cancellation is done, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
You are welcome.
Please note that your Telkom cancellation is in progress.
Once cancellation is done, we will advise you accordingly.
Regards,
The Mondo Team
