Hellopeter
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sP
shuaib P

1 reviews | Active since Sept 2022

30 Sept 2022, 17:02

Bad service

Agent advised i would get a callback within 48 hours from a manager waited the full 48 hours nobody got back to me

0
Replies (3)
Mondo
Mondo's reply30 Sept 2022, 21:36
Official
Good day Shuaib P,
 
Thank you for taking the time to write to us about your query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultants to contact you and assist with your query.

Reference number: RCO279835
 
Regards,
The Mondo Team
sP
shuaib P's update30 Sept 2022, 23:23
Reviewer Update
Please do as multiple agents i have spoken to said the issue has been resolved yet each time i call a new agent states nothing has been done yet
Mondo
Mondo's reply06 Oct 2022, 15:54
Official
Hi Shuaib,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review.

Kindly advise what is a convenient time to make contact.

Email Address: ***

Thank you.

Regards,

The Mondo Team