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AM
A M

1 reviews | Active since Mar 2020

10 Feb 2022, 12:01

Bad service

I cancelled my contract within 7 days, and the cancellation was confirmed. This was in September 2021. 5 months later I am still waiting for a refund of the two debit orders you took from my account. Week after week I keep calling and none of your service agents are useful. I have sent bank statements, asked to speak to a manager and told she is not on the floor. Why does it take almost half a year to get my money back? This is appalling service.

0
Replies (4)
AM
A M's update18 Feb 2022, 11:58
Reviewer Update
Still investigating?
Mondo
Mondo's reply22 Feb 2022, 15:25
Official
Good day,

Please note that a follow up on credit has been escalated to the relevant department.

Once we receive feedback, we will advise you accordingly.

Regards,

The Mondo Team
AM
A M's update03 Mar 2022, 21:07
Reviewer Update
Hi,

At this rate I just want to say you can keep the money. You can’t be escalating a refund for a whole 6 months and all you do is “sincerely apologise” and make meaningless promises to feedback. You haven’t given any feedback. Not even one. For a whole 6 months. I’m the one who keeps calling asking for feedback. At least my reviews are on a public platform and people can get to see how unprofessional your business practices are, and I hope they can see that they need to avoid dealing with your business in future.
Mondo
Mondo's reply30 May 2022, 12:32
Official
Good day,

Please note that this was sent to the MTN team who passes credits.

Kindly note that MTN requires proof of payments for the line that was canceled in order to pass a credit.

Kindly send the proof of payments to ***.

Regards,

The Mondo Team