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BR
Bertie R

1 reviews | Active since Mar 2021

06 Mar 2021, 10:34

Bad service

I wil never used them again. They offer me a deal on a laptop by CharlotteG. I asked her i want to used the laptop for online training and must have speakers . When received the laptop have no speakers at all. It did not meet my needs. I try to phone them nobody knows about the deal i struggle to get the right person . They told me they wil send Ram courier to pick up the laptop what they did. They did not reverse my upgrade i still paying for a service that i did not have. Very bad service from Mondo I will never used them again. They service is excellent to sell somthing to you but there is no aftersale service at all.

0
Replies (10)
BR
Bertie R's update09 Mar 2021, 12:55
Reviewer Update
Another 2 days past nobody called me and they took another payment from my account . I pay for something that I did not have.
Mondo
Mondo's reply09 Mar 2021, 13:29
Official
Hi Bertie.

As discussed with Kim, please note that we require the SMS that was sent to you confirming that the device was returned in order to submit the upgrade reversal.

We will keep you updated on the progress of this

Regards,

Mondo Team
BR
Bertie R's update11 Mar 2021, 10:26
Reviewer Update
I have sent the SMS to Mondo and they promise to contact Vodacom to do a reversal on this upgrade. Still waiting for the outcome.
Mondo
Mondo's reply11 Mar 2021, 10:42
Official
Hi Bertie.

As discussed with Kim, please note that your upgrade reversal is still in progress.

Our team has requested for Vodacom to place priority on this.

We will keep you updated on the progress of this

Regards,

Mondo Team 
Mondo
Mondo's reply12 Mar 2021, 14:18
Official
Hi Bertie.

As discussed with Kim, please note that your upgrade reversal is still in progress.

Our team has requested for Vodacom to urgently assist with this request..

We will keep you updated on the progress of this

Regards,

Mondo Team 
Mondo
Mondo's reply15 Mar 2021, 10:14
Official
Hi Bertie.

As discussed with Kim, please note that your upgrade reversal has been actioned as per your request.

Your query is now resolved and will be closed.

Should you have any further queries, please feel free to call or email us.

Regards,

Mondo Team 
BR
Bertie R's update16 Mar 2021, 11:46
Reviewer Update
Thank You Kim phoned me and tell me the upgrade was reversed by Vodacom she gave me very good service ,it is a pity that I must go to these extend to get reaction. But Thank You it is sorted out now and I am very satisfeid with Kim's service she goes the extra mile.
Mondo
Mondo's reply16 Mar 2021, 12:06
Official
Hi Bertie.

Thank you writing to us on the services received from Kim.

Regards,

Mondo Team 
BR
Bertie R's update16 Apr 2021, 11:08
Reviewer Update
This issue is still not resolved Vodacom still bill me for the laptop and no reversal on the upgrade. Also no refund on the payments I have done.
Mondo
Mondo's reply04 Jun 2021, 10:58
Official
Hi Bertie,  Please note that Vodacom has confirmed that the upgrade is reversed.  Kindly contact Vodacom Customer Care and query the billing with the team. 

You query is resolved on Mondo's side and will be closed. Please email or call us should you have any further queries.  Regards,  Mondo Team