IM
Itumeleng M
1 reviews | Active since Jan 2024
19 Jan 2024, 10:58
Bad service
I am not happy with Mondo at all. My husband and I app**** for a cellphone contract and we got approved. We were told that the order would take 1 -3 business working days. And when I called on Monday to find out where our order is they told me the courier has it. But up until now we haven't received the order. We didn't even receive a reference so that we can track it ourselves.
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Replies (1)
Mondo's replyOfficial
19 Jan 2024, 11:25Hi Itumeleng M,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Please note that the delivery takes up to 10 working days once the order is approved and finalized. You will be contacted soon to arrange delivery date and time with you.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Please note that the delivery takes up to 10 working days once the order is approved and finalized. You will be contacted soon to arrange delivery date and time with you.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply19 Jan 2024, 11:25
Official
Hi Itumeleng M,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Please note that the delivery takes up to 10 working days once the order is approved and finalized. You will be contacted soon to arrange delivery date and time with you.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Please note that the delivery takes up to 10 working days once the order is approved and finalized. You will be contacted soon to arrange delivery date and time with you.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team