1 reviews | Active since Dec 2020

15 Dec 2020, 22:08

Bad service

Item: Mondo
Rating: 1
Author: Olona M

Mondo called yesterday as I am upgrading my contract, saying they are going to deliver my phone today from 3 to 5 and I must have proof of residency nd a copy of my ID as well as the original. I had somewhere to go to today during office ours but I didn't go because I was waiting for them and they didn't pitch. I am so disappointed with their service and even thinking of canceling the order.

Helpful (0)

Replies (9)

Mondo's replyOfficial

16 Dec 2020, 08:18

Good day Olona, We have received your query. Kindly note one of our dedicated consultants will be in contact with you during business hours. Regards, The Mondo Team

Mondo's reply16 Dec 2020, 08:18

Official

Good day Olona, We have received your query. Kindly note one of our dedicated consultants will be in contact with you during business hours. Regards, The Mondo Team

Mondo's replyOfficial

17 Dec 2020, 12:21

Good day Olona, Kindly respond to our email with the requested information in order to assist with the above query.

We look forward to hearing from you.
Regards, The Mondo Team

Mondo's reply17 Dec 2020, 12:21

Official

Good day Olona, Kindly respond to our email with the requested information in order to assist with the above query.

We look forward to hearing from you.
Regards, The Mondo Team

Mondo's replyOfficial

18 Dec 2020, 09:16

Good day Olona, Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.

Please respond to our mail to advise what the best possible time to contact you is. Regards, The Mondo Team

Mondo's reply18 Dec 2020, 09:16

Official

Mondo's replyOfficial

23 Dec 2020, 17:59

Good day Olona, Kindly note that we have arranged for an urgent delivery to be done.

DSV Couriers will be in contact with you to verify your details. Regards, The Mondo Team

Mondo's reply23 Dec 2020, 17:59

Official

Good day Olona, Kindly note that we have arranged for an urgent delivery to be done.

DSV Couriers will be in contact with you to verify your details. Regards, The Mondo Team

Olona M's updateReviewer Update

05 Jan 2021, 09:36

Goodday

I got the phone, thank you but the sim is not activated.

Olona M's update05 Jan 2021, 09:36

Reviewer Update

Goodday

I got the phone, thank you but the sim is not activated.

Mondo's replyOfficial

05 Jan 2021, 10:58

Good day Olona, As discussed with Kimona, we have escalated your details to our team to urgently assist with the activation.

We will revert with feedback. Regards, The Mondo Team

Mondo's reply05 Jan 2021, 10:58

Official

Good day Olona, As discussed with Kimona, we have escalated your details to our team to urgently assist with the activation.

We will revert with feedback. Regards, The Mondo Team

Mondo's replyOfficial

05 Jan 2021, 16:44

Good day Olona,
Your package has been delivered and your contract has been activated.

Your query is resolved.

Should you have any further queries please feel free to call or email us.

Regards, The Mondo Team

Mondo's reply05 Jan 2021, 16:44

Official

Olona M's updateReviewer Update

05 Jan 2021, 18:29

Good day Kimona

One last thing, the sim card you sent with my device is not ricad for it always says emergency calls.

Olona M's update05 Jan 2021, 18:29

Reviewer Update

Good day Kimona

One last thing, the sim card you sent with my device is not ricad for it always says emergency calls.

Mondo's replyOfficial

06 Jan 2021, 09:04

Good day Olona,
Your sim card is activated.

Please restart your phone and you will be able to access the internet.

Your query is resolved and should you have any further queries please feel free to call or email us.

Regards, The Mondo Team

Mondo's reply06 Jan 2021, 09:04

Official