1 reviews | Active since Feb 2020
Bad service and refusal to cancel contract
I am very much disappointed with Mondo and MTN.I app**** for an MTN online contract June 2020.Mondo contacted me for documents and it got approved. I waited for delivery for a VERY long time!!! Fast forward to August 2020 I requested to cancel,I tried calling and calling. August 6 I decided to send an email. I got a call that they will cancel.
August 26 I went to MTN store to check,Turns out they didn't cancel. I call Mondo again,they tell me they cancelled on the 11th of August.
August 27 I returned to MTN store,The consultant says Mondo did not cancel and they are unable to help me.
It's September 2020 Mondo is still quiet on my issue.Very bad service I tell you,instead of them making us customers happy they give us headache.
I am very much dissapointed.
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Please note that our team has attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
Please note that our team has attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have emailed you proof of cancellation.
Your query is resolved and will be closed.
Should you have any have any further queries please feel free to email us.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have emailed you proof of cancellation.
Your query is resolved and will be closed.
Should you have any have any further queries please feel free to email us.
Kind Regards,
Mondo Team
& Thanks to Hellopeter.
Thank you Mondo for attending my my matter with absolute urgency,my matter has been resolved.
& Thanks to Hellopeter.
Thank you Mondo for attending my my matter with absolute urgency,my matter has been resolved.
It is a pleasure,
Should you require further assistance please contact our customer service team.
Regards
The Mondo Team
It is a pleasure,
Should you require further assistance please contact our customer service team.
Regards
The Mondo Team