Bad service and lying!

I have app**** for a online deal with MTN on Thursday 7 July 2022. Not long after the application a lady contacted me telephonically stating that I was pre-approved for the deal with MTN. She asked me a couple of questions and later stated that my application was successful. (I still asked her if they are still going to do a credit check, to which she rep**** "NO".

She asked me for my delivery address for the device and stated that the delivery will be done by DSV and that I should have my ID and proof of address ready when they deliver. She continued to get my banking details from me and read me the summary of the terms and conditions.

Today (11/07/2022) I started suspecting that something was wrong and decided to contact Mondo. First tried to track my order by entering my ID number, to which I received a message stating "Application not found". I then started a chat via the Chatbot - eventually ending up on LiveChat with Sinidile. I requested information regarding my application from Sinidile, who mentioned that my application was NOT sucessful. Upon requesting more information Sinidile mentioned that my application was pre-approved, but that MTN declined the application.

Absolutely NO communication was received from MONDO with regards to the application and it being declined!

Here I am waiting for my phone to be delivered by the courier company, gave out my banking details to someone who shouldn't have asked for it in the first place!

This is UNACCEPTABLE AND EXTREMELY UNPROFESSIONAL!!!!!

I AM LIVID WITH THIS BAD SERVICE DELIVERY!!!