aS
alaric S

1 reviews | Active since Oct 2013

09 Jan 2017, 16:11

Bad service and ***********

<p>Cancelled contract with them and returned the LTE device 3 days after receiving it. They claimed they forwarded the cancellation to Telkom, whcih in turn confirm that they never received any cancellation from Mondo.</p> <p>They have been giving me the run around forthe past three months whilst debit order is still going off. Mondo refuse to give me prove that they send the cancellation to Telkom.</p> <p>Everytime I phone, they have excuses.</p> <p>Please dont ever take out any contract offered by them.</p> <p>Worst service ever.</p>

0
Replies (4)
Mondo
Mondo's reply10 Jan 2017, 08:50
Official

Good day Alaric,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

***

Mondo
Mondo's reply25 Jan 2017, 13:39
Official

Hello Alaric, Thank you for allowing us to investigate your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***

aS
alaric S's update25 Jan 2017, 14:25
Reviewer Update

Thank you for resolving the matter and following up by contacting me.

Mondo
Mondo's reply11 Jan 2023, 14:20
Official