LM
Lebo M

1 reviews | Active since Mar 2017

24 Mar 2017, 12:37

Bad service and a *******

<p>I was called by the agent of Mondo (under telkom) for an offer of Huawei P9. i agreed to the contract and then after few days i got an sms saying my huawei y3ii will be delivered soon. i called Mondo to say how can they say i odered somthing i didnt, i ordered huawei P9, can i get what i agreed to, they can even come with their recording to prove me wrong. they notified me they will process for cancellation. next day they deduct admin charges. how on earth do you deduct admin charges for something i cancelled?</p> <p> </p> <p>i called the agents again to say why was i debitted, they said it was procedure. procedure how because i ordered P9, and i was told i would receive something else, i cancelled since well i was deceived. i said i want my money back because i can request the recording to proof that i was **** to. the agent the said i will then get my money back end of month which will be a lie again...why end of the month, why not in few days!!</p> <p> </p> <p>These telkom third party companies lie to people by calling them promising them something bt registering them for something else...utterly wrong and scrupulous!!</p>

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Replies (2)
Mondo
Mondo's reply24 Mar 2017, 12:46
Official

Good day Lebo,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

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Mondo
Mondo's reply26 May 2017, 12:27
Official

Hello Lebo. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***