Hellopeter
Share Your Experience
PP
Precious P

1 reviews | Active since Sept 2018

26 Oct 2021, 08:51

BAD SERVICE ALL ROUND

DO NOT TAKE A CONTRACT WITH MTN VIA THIS COMPANY. *********** CONSULTANT WITH ZERO KNOWLEDGE OF THEIR OWN TERMS AND CONDITIONS WHICH THEY DO NOT FOLLOW.

0
Replies (6)
Mondo
Mondo's reply26 Oct 2021, 09:14
Official
Hi Precious,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO146278
 
Regards,
 
The Mondo Team
PP
Precious P's update26 Oct 2021, 09:54
Reviewer Update
That is what was said on the 20th of Sept. and I am still waiting for that call.
Mondo
Mondo's reply26 Oct 2021, 16:34
Official
Good day,

Please note that you will receive a call within tomorrow.

Regards,

The Mondo Team
Mondo
Mondo's reply10 Nov 2021, 16:21
Official
Hi Precious,

Trust you are well.

Please note that your MTN cancellation has been done.

Your query has been resolved and will be closed.

We do apologize for the delay.

For further enquiries, you may contact our Customer Care Team.

Regards,

The Mondo Team
PP
Precious P's update11 Nov 2021, 13:29
Reviewer Update
Good Day,
Thank you for the update.
I have received communique via SMS and email confirming that the matter has been resolved and the case has been closed.
Hoping that for the next customer, such matters will not have to delay for almost more than two months for it to be resolved and constant update would have been appreciated with having to send email every second day. However, I am thankful that the matter has been put to rest.
Mondo
Mondo's reply17 Nov 2021, 16:33
Official
Hi Precious,

You are welcome.

Thank you for raising your query with us.

This will be addressed with the relevant departments, in order to ensure that this does not happen again.

Regards,

The Mondo Team