BAD SERVICE

took a telkom contract .sent a damaged phone ,returned phone after numerous telephone & emails , eventually sent a replacement phone , but now i am been charged for 2 contracts , after many telephone & emails to cancel the second contract, Always been advised this matter is been escalated, but Telkom cannot cancel until they receive documentation from mondo. whenever i contact them , its ether they cannot transfer or send emails & they will escalated it but to no avail . The consultant that initially tried to rectify this problem was Christine Ganas ,. no only seems to receive an automated response. my ID No; *** 087