MM
Mmatsheko M
1 reviews | Active since Oct 2021
06 Oct 2021, 10:30
Bad Service
I have returned a faulty device and logged a cancelation query with Mondo 3 months back, to this day the contract is still active and I am paying for something that I don't have, I have since been trying to make contact all I get is they are waiting for MTN to accept the cancelation, your service is very poor no communication made unless you contact them. Please treat this as a matter of urgency, it has been long overdue
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
06 Oct 2021, 10:34Hi Mmatsheko,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO141333
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO141333
Regards,
The Mondo Team
Mondo's reply06 Oct 2021, 10:34
Official
Hi Mmatsheko,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO141333
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO141333
Regards,
The Mondo Team
Mondo's replyOfficial
07 Oct 2021, 10:08Hi Mmatsheko,
Trust you are well.
Please note that your MTN cancellation is currently in progress.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is currently in progress.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply07 Oct 2021, 10:08
Official
Hi Mmatsheko,
Trust you are well.
Please note that your MTN cancellation is currently in progress.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is currently in progress.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team