ED
Elroy D
1 reviews | Active since Sept 2019
15 Jul 2022, 11:41
Bad Service
Telesales called me in February 2022 and sell me everything else except what I agreed on. I canceled my contract in February 2022, and to date, I still get billed for a contract/service I never used. This is after I have been promised that this will be resolved month in and month out. The latest was on the 12th of July 2022 when Zamohuhle promised me a 24hr resolution to this.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
15 Jul 2022, 12:01Good day Elroy D,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Your Case Number is: RCO249928
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Your Case Number is: RCO249928
Regards,
The Mondo Team
Mondo's reply15 Jul 2022, 12:01
Official
Good day Elroy D,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Your Case Number is: RCO249928
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Your Case Number is: RCO249928
Regards,
The Mondo Team
Mondo's replyOfficial
22 Jul 2022, 10:41 Hi Elroy,
Trust you are well.
Please note that your MTN line was canceled and a follow-up on credit has been escalated to MTN.
Once we receive an update, we will advise you accordingly.
Credit Reference No: ***
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line was canceled and a follow-up on credit has been escalated to MTN.
Once we receive an update, we will advise you accordingly.
Credit Reference No: ***
Regards,
The Mondo Team
Mondo's reply22 Jul 2022, 10:41
Official
Hi Elroy,
Trust you are well.
Please note that your MTN line was canceled and a follow-up on credit has been escalated to MTN.
Once we receive an update, we will advise you accordingly.
Credit Reference No: ***
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line was canceled and a follow-up on credit has been escalated to MTN.
Once we receive an update, we will advise you accordingly.
Credit Reference No: ***
Regards,
The Mondo Team
Mondo's replyOfficial
01 Aug 2022, 15:15Hi Elroy,
Trust you are well.
Please note that the MTN credit has been passed.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN credit has been passed.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply01 Aug 2022, 15:15
Official
Hi Elroy,
Trust you are well.
Please note that the MTN credit has been passed.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN credit has been passed.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team