NK
Nokwazi K
1 reviews | Active since Dec 2022
01 Dec 2022, 10:50
Bad service
I have had the most terrible experience with Mondo, ruiter was delivered and it only worked for 1 day, and yet they deducted on my account. When I call them, I waited on the line for long with my airtime and the consultant tells me that everything is fine by her side, like how is it fine when it not working. This is a ****. I need someone to call me back as I have wasted my time and airtime and my money, prove that this is not a ****
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
01 Dec 2022, 10:54Good day Nokwazi,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO310937
Regards,
The Mondo Team
Mondo's reply01 Dec 2022, 10:54
Official
Good day Nokwazi,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO310937
Regards,
The Mondo Team
NK
Nokwazi K's updateReviewer Update
01 Dec 2022, 11:02The only thing I want is for you to activate my router or come get your router and close my contract with you'll and refund my money
NK
Nokwazi K's update01 Dec 2022, 11:02
Reviewer Update
The only thing I want is for you to activate my router or come get your router and close my contract with you'll and refund my money
Mondo's replyOfficial
08 Dec 2022, 10:14Hi Nokwazi,
Trust you are well.
Please note that your Telkom sim card was activated on 24/11/2022.
Kindly remove the sim card from your device for 20-30 minutes, re-insert it in your device and you will receive Telkom connectivity.
As per our records, we do see that you requested a collection and cancellation, kindly advise if we may proceed with the collection and cancellation.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom sim card was activated on 24/11/2022.
Kindly remove the sim card from your device for 20-30 minutes, re-insert it in your device and you will receive Telkom connectivity.
As per our records, we do see that you requested a collection and cancellation, kindly advise if we may proceed with the collection and cancellation.
Regards,
The Mondo Team
Mondo's reply08 Dec 2022, 10:14
Official
Hi Nokwazi,
Trust you are well.
Please note that your Telkom sim card was activated on 24/11/2022.
Kindly remove the sim card from your device for 20-30 minutes, re-insert it in your device and you will receive Telkom connectivity.
As per our records, we do see that you requested a collection and cancellation, kindly advise if we may proceed with the collection and cancellation.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom sim card was activated on 24/11/2022.
Kindly remove the sim card from your device for 20-30 minutes, re-insert it in your device and you will receive Telkom connectivity.
As per our records, we do see that you requested a collection and cancellation, kindly advise if we may proceed with the collection and cancellation.
Regards,
The Mondo Team
Mondo's replyOfficial
05 Jan 2023, 10:02Hi Nokwazi,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply05 Jan 2023, 10:02
Official
Hi Nokwazi,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team