NN
Nqobile N
1 reviews | Active since Jun 2021
01 Sept 2021, 23:47
Bad service
I took a contract with in May, but everything a sales person told about the contract i took was not true. For that reason i had to cancel it, i told me that i have a right to cancel it with in 30 day from the signed date, i did that. But they have been debiting money since. I have sent them several emails with no help. The service ia very poor. I would never recommend Mondo to any one
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
02 Sept 2021, 08:14Hi Nqobile,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134158
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134158
Regards,
The Mondo Team
Mondo's reply02 Sept 2021, 08:14
Official
Hi Nqobile,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134158
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134158
Regards,
The Mondo Team
Mondo's replyOfficial
03 Sept 2021, 12:49Good day,
Trust you are well.
Please note that your MTN cancellation was done and a credit/refund follow up has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation was done and a credit/refund follow up has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply03 Sept 2021, 12:49
Official
Good day,
Trust you are well.
Please note that your MTN cancellation was done and a credit/refund follow up has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation was done and a credit/refund follow up has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team