RO
Rose O'Connor
1 reviews | Active since Oct 2020
21 Feb 2022, 10:49
Bad Service
Phone lines are engaged - unable to give me status updates on my order via website - Facebook page is useless. 10 days later I have no order and no idea if I ever will - No order was arranged for delivery, no stock update on the handset - no answers from anyone. Really. Bad. Service. Order Cancelled.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
21 Feb 2022, 11:19Good day Rose,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO187723
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO187723
Regards,
The Mondo Team
Mondo's reply21 Feb 2022, 11:19
Official
Good day Rose,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO187723
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO187723
Regards,
The Mondo Team
Mondo's replyOfficial
25 Feb 2022, 15:47Hi Rose,
Trust you are well.
Please note that the order which was done by Mondo for MTN reflects as cancelled on the MTN system.
Kindly note that we pick up another open application which was done by MTN direct, therefore, you may contact MTN for further assistance.
The above query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that the order which was done by Mondo for MTN reflects as cancelled on the MTN system.
Kindly note that we pick up another open application which was done by MTN direct, therefore, you may contact MTN for further assistance.
The above query will now be closed.
Regards,
The Mondo Team
Mondo's reply25 Feb 2022, 15:47
Official
Hi Rose,
Trust you are well.
Please note that the order which was done by Mondo for MTN reflects as cancelled on the MTN system.
Kindly note that we pick up another open application which was done by MTN direct, therefore, you may contact MTN for further assistance.
The above query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that the order which was done by Mondo for MTN reflects as cancelled on the MTN system.
Kindly note that we pick up another open application which was done by MTN direct, therefore, you may contact MTN for further assistance.
The above query will now be closed.
Regards,
The Mondo Team