Bad service

I app**** online and receives a call on the 12th of July to proceed the application. The phone hung up and I called in that is where I was given an email address to send my documents. I did that immediately only to find out I was given the wrong email. I kept calling until given the right email and to check how my application process is going. Whenever I call in not being told anything straight I am promised phone calls of which I don't get. When I send emails I get Automatic email. I just want to find out how my application is going and what the hold up is about. It's been over a month and it is not professional.