sM
sthembiso M
1 reviews | Active since Jul 2017
15 Nov 2022, 15:35
Bad service
Am one unhappy customer , I have app**** for a new contract thru mondo and MTN which the approval came from MTN the agent captured my order incorrectly on and MTN wanted to deliver a phone I don't want and now I cannot to another application because MTN and Mondo haven't closed the cancelled order as they refused to amend the initial order , now am struggling to apply for the correct phone I want please help me as it's been almost two weeks requesting this order to be closed and they still have the phone and all the agents I speak to they are not helpful this is the worst service ever from such a big company like MTN no one is helpful
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
15 Nov 2022, 15:46Hi Sthembiso,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the delay and inconvenience caused.
As per the system, your order was returned to the warehouse and we have sent a cancellation of the application to the MTN Dept.
Once we receive an update, we will advise you and you may reapply for a deal.
Case Number: RCO293898
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the delay and inconvenience caused.
As per the system, your order was returned to the warehouse and we have sent a cancellation of the application to the MTN Dept.
Once we receive an update, we will advise you and you may reapply for a deal.
Case Number: RCO293898
Regards,
The Mondo Team
Mondo's reply15 Nov 2022, 15:46
Official
Hi Sthembiso,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the delay and inconvenience caused.
As per the system, your order was returned to the warehouse and we have sent a cancellation of the application to the MTN Dept.
Once we receive an update, we will advise you and you may reapply for a deal.
Case Number: RCO293898
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the delay and inconvenience caused.
As per the system, your order was returned to the warehouse and we have sent a cancellation of the application to the MTN Dept.
Once we receive an update, we will advise you and you may reapply for a deal.
Case Number: RCO293898
Regards,
The Mondo Team
sM
sthembiso M's updateReviewer Update
17 Nov 2022, 15:11Please advise how long it takes to send a cancellatio to MTN this poor service from mondo this has been requested two weeks ago already why should you keep a customer waiting so long over a simple one task to get the order closed ,now amsteuggling to re appy because someone has decided they not gonna work
Please revert back to me in writing on email confirming this is closed ***
I'll be awaiting your urgent feedback on this matter
Please revert back to me in writing on email confirming this is closed ***
I'll be awaiting your urgent feedback on this matter
sM
sthembiso M's update17 Nov 2022, 15:11
Reviewer Update
Please advise how long it takes to send a cancellatio to MTN this poor service from mondo this has been requested two weeks ago already why should you keep a customer waiting so long over a simple one task to get the order closed ,now amsteuggling to re appy because someone has decided they not gonna work
Please revert back to me in writing on email confirming this is closed ***
I'll be awaiting your urgent feedback on this matter
Please revert back to me in writing on email confirming this is closed ***
I'll be awaiting your urgent feedback on this matter
Mondo's replyOfficial
17 Nov 2022, 15:52Hi Sthembiso,
Please note that cancellation was sent immediately to MTN when requested.
Your cancellation is in-progress and once we receive an update, we will update you.
Regards,
The Mondo Team
Please note that cancellation was sent immediately to MTN when requested.
Your cancellation is in-progress and once we receive an update, we will update you.
Regards,
The Mondo Team
Mondo's reply17 Nov 2022, 15:52
Official
Hi Sthembiso,
Please note that cancellation was sent immediately to MTN when requested.
Your cancellation is in-progress and once we receive an update, we will update you.
Regards,
The Mondo Team
Please note that cancellation was sent immediately to MTN when requested.
Your cancellation is in-progress and once we receive an update, we will update you.
Regards,
The Mondo Team
sM
sthembiso M's updateReviewer Update
17 Nov 2022, 17:34When will this be closed I need a time scale and I want to know why it was not done two weeks ago as I requested
sM
sthembiso M's update17 Nov 2022, 17:34
Reviewer Update
When will this be closed I need a time scale and I want to know why it was not done two weeks ago as I requested
Mondo's replyOfficial
18 Nov 2022, 10:05Hi Sthembiso,
Trust you are well.
We will send you an email once the application is cancelled.
Regards,
The Mondo Team
Trust you are well.
We will send you an email once the application is cancelled.
Regards,
The Mondo Team
Mondo's reply18 Nov 2022, 10:05
Official
Hi Sthembiso,
Trust you are well.
We will send you an email once the application is cancelled.
Regards,
The Mondo Team
Trust you are well.
We will send you an email once the application is cancelled.
Regards,
The Mondo Team
Mondo's replyOfficial
18 Nov 2022, 12:12Good Day Sthembiso,
Trust you are well.
Please note that your recent MTN application has been cancelled.
You may reapply for a new deal at an MTN store or online.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application has been cancelled.
You may reapply for a new deal at an MTN store or online.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply18 Nov 2022, 12:12
Official
Good Day Sthembiso,
Trust you are well.
Please note that your recent MTN application has been cancelled.
You may reapply for a new deal at an MTN store or online.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application has been cancelled.
You may reapply for a new deal at an MTN store or online.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day further.
Regards,
The Mondo Team