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NY
Ntando Y

1 reviews | Active since Apr 2014

09 Sept 2021, 13:09

Bad service

Took a cellphone contract with Mondo, its been almost a month now. No update from them, had to call them every time to find out. Every time I call, I'm told that they are out of stock. My question, how do you sell something that you don't have stock of and they cannot give me an ETA. This is really frustrating as I took the phones because I really needed to urgently. Even if it was not urgent a communication is critical

0
Replies (3)
Mondo
Mondo's reply09 Sept 2021, 13:15
Official
Hi Ntando,
 
Thank you for taking the time to write to us about your Telkom application.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO135704
 
Regards,
 
The Mondo Team
NY
Ntando Y's update10 Sept 2021, 14:21
Reviewer Update
Good day Mondo Team,

Any update as I have not received any communication from you regarding the package, another week has come to an end and no one has contacted me with any update.


kind Regards,

Ntando
Mondo
Mondo's reply10 Sept 2021, 14:49
Official
Hi Ntando,

Trust you are well.

Please note that there is a delay with your Telkom delivery, due to stock constraints.

Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.

We do apologize for the delay and inconvenience caused.

Regards,
The Mondo Team