Bad service

I have taken out a contract with Mondo online, by filing in online what contract router I want. After completion of applying for the contract I was supposed to receive an email that I need to supply my bank statements, proof of address, and payslip. In this case I have never received an email or sms and the next few days the router was delivered. This was a fixed lte router which I was not aware of. I called in to Mondo and explained and they have advise me to go to my nearest mtn store. I went to my nearest store and they indicated they will not be able to assist me, and I have to go all the way to Menlyn's mtn store. I had to drove all the way (i am only off during weekends) and one saturday the Menlyn store advise me also they can assist me due to it being a weekend, i have to come on a weekday.

Then i had to make the drive to Menlyn again, they was abel to assist me with cancelation. Thereafter multiple emails was send to Mondo regarding the cancelation as kept on deduction money from my account. (For a router an data that I do not have) I have been emailing since July 2022 and have not received any response nor credits back.

This for me is unexceptabel and completely bad customer service. I would not recommend doing business with them.

This was a frustrating journey.