SM
Simphiwe M
1 reviews | Active since Oct 2022
11 Oct 2022, 12:48
Bad service
MONDO AND MTN IS ****, DO NOT SIGN ANY THING WITH THEM. I have cancelled my account in time because the sales lady made a mistake and didn't stick to our agreement. MTN never cancelled on their side. They keep sending an invoice with charges even though they have promised to remove it.
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Replies (2)0
Replies (2)
Mondo's replyOfficial
11 Oct 2022, 12:55Good day Simphiwe,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO117731
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO117731
Regards,
The Mondo Team
Mondo's reply11 Oct 2022, 12:55
Official
Good day Simphiwe,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO117731
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO117731
Regards,
The Mondo Team
Mondo's replyOfficial
12 Oct 2022, 11:21Hi Simphiwe,
Trust you are well.
Please note that your MTN line was cancelled and your MTN account was credited.
Upon viewing the MTN system, there are no outstanding payments.
Should you receive a bill from MTN, you may contact MTN at *** for further assistance.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line was cancelled and your MTN account was credited.
Upon viewing the MTN system, there are no outstanding payments.
Should you receive a bill from MTN, you may contact MTN at *** for further assistance.
Regards,
The Mondo Team
Mondo's reply12 Oct 2022, 11:21
Official
Hi Simphiwe,
Trust you are well.
Please note that your MTN line was cancelled and your MTN account was credited.
Upon viewing the MTN system, there are no outstanding payments.
Should you receive a bill from MTN, you may contact MTN at *** for further assistance.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line was cancelled and your MTN account was credited.
Upon viewing the MTN system, there are no outstanding payments.
Should you receive a bill from MTN, you may contact MTN at *** for further assistance.
Regards,
The Mondo Team