CM
Celiwe M
1 reviews | Active since Jan 2020
07 Apr 2021, 13:58
Bad Service
i took an MTN contract towards the end of March and from the day i took that sim card i have been having problems ,i always call MTN they will have their excuse this morning i called them wanting to cancel this sim card was advised it was sold by Mondo i must call them , called Mondo i waited on the line for over 30 minutes till i ran out of airtime , when i go onto their website i put my details for them to contact me but till now nobody has contacted me i sent them an email as well no response , i do not want this sim card anymore i want it cancelled it does not fullfil the purpose of me having it
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
07 Apr 2021, 14:04Hi Celiwe, Thank you for taking the time to share your concerns with our team. We are currently investigating this cancellation query and will revert with feedback. Your Case Number is: RCO115782 Many thanks, The Mondo Team
Mondo's reply07 Apr 2021, 14:04
Official
Hi Celiwe, Thank you for taking the time to share your concerns with our team. We are currently investigating this cancellation query and will revert with feedback. Your Case Number is: RCO115782 Many thanks, The Mondo Team
Mondo's replyOfficial
12 Apr 2021, 14:28Hi Celiwe, As discussed with our consultant, please note that an investigation has been logged for the dispute raised.
Our team will revert with feedback. Many thanks, The Mondo Team
Our team will revert with feedback. Many thanks, The Mondo Team
Mondo's reply12 Apr 2021, 14:28
Official
Hi Celiwe, As discussed with our consultant, please note that an investigation has been logged for the dispute raised.
Our team will revert with feedback. Many thanks, The Mondo Team
Our team will revert with feedback. Many thanks, The Mondo Team
Mondo's replyOfficial
19 Apr 2021, 10:21Hi Celiwe, Please note that the cancellation has been submitted.
Our team will keep you updated on the progress of this. Many thanks, The Mondo Team
Our team will keep you updated on the progress of this. Many thanks, The Mondo Team
Mondo's reply19 Apr 2021, 10:21
Official
Hi Celiwe, Please note that the cancellation has been submitted.
Our team will keep you updated on the progress of this. Many thanks, The Mondo Team
Our team will keep you updated on the progress of this. Many thanks, The Mondo Team
Mondo's replyOfficial
20 Apr 2021, 15:43Hi Celiwe, Please note that MTN has confirmed that your line is cancelled. Your cancellation query is resolved and will be closed. Should you have any further queries, please feel free to call or email our team. Regards, Mondo Team
Mondo's reply20 Apr 2021, 15:43
Official
Hi Celiwe, Please note that MTN has confirmed that your line is cancelled. Your cancellation query is resolved and will be closed. Should you have any further queries, please feel free to call or email our team. Regards, Mondo Team