TK
Tanya K
1 reviews | Active since Feb 2022
13 Dec 2022, 13:21
Bad service
Really really unhappy with the service yet again. Took out a contract and canselled with cooling of period. According to me all cost get canselled. Now my normal MTN line was suspended because they did not proparly cansel the cost as well. I phoned was on the line for 20 minutes and then call gets dropped no one comes back to you. I cannot phone mondo because of my line that's suspended I have to phone mtn to transfer me through to mondo because of my suspended line
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
13 Dec 2022, 13:32Hi Tanya,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
Please note that a request has been sent to the MTN Accounts Dept. to uplift the suspension on your account.
Once we receive an update, we will advise you accordingly.
Case No: RCO282674
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
Please note that a request has been sent to the MTN Accounts Dept. to uplift the suspension on your account.
Once we receive an update, we will advise you accordingly.
Case No: RCO282674
Regards,
The Mondo Team
Mondo's reply13 Dec 2022, 13:32
Official
Hi Tanya,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
Please note that a request has been sent to the MTN Accounts Dept. to uplift the suspension on your account.
Once we receive an update, we will advise you accordingly.
Case No: RCO282674
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
Please note that a request has been sent to the MTN Accounts Dept. to uplift the suspension on your account.
Once we receive an update, we will advise you accordingly.
Case No: RCO282674
Regards,
The Mondo Team
TK
Tanya K's updateReviewer Update
13 Dec 2022, 17:21Thank you
TK
Tanya K's update13 Dec 2022, 17:21
Reviewer Update
Thank you
Mondo's replyOfficial
14 Dec 2022, 08:08You are welcome
Mondo's reply14 Dec 2022, 08:08
Official
You are welcome
Mondo's replyOfficial
21 Dec 2022, 16:49Hi Tanya,
Trust you are well.
Please note that MTN has uplifted the suspension on your account.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that MTN has uplifted the suspension on your account.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply21 Dec 2022, 16:49
Official
Hi Tanya,
Trust you are well.
Please note that MTN has uplifted the suspension on your account.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that MTN has uplifted the suspension on your account.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team