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Melicia T

1 reviews | Active since Nov 2018

11 Aug 2022, 11:07

Bad Service

I had good service only when the contract was sold to me. When calling for support call was not answered, had to call back more then once before someone picked up the call, got put on hold for long and no one ever gets back to you with feedback and I had to call back several times to follow up.

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Replies (2)
Mondo
Mondo's reply11 Aug 2022, 11:13
Official
Hi Melicia,

Thank you for taking the time to write to us about your MTN cancellation query.

As per the system, the cancellation is currently in-progress and a follow-up on cancellation has been escalated to the MTN Cancellations Dept.

Once we receive feedback, we will advise you accordingly.

We do apologize for the level of service that you have received thus far.

Case No: RCO255037

Regards, 

The Mondo Team
Mondo
Mondo's reply03 Sept 2022, 12:10
Official
Good Day Melicia,

Trust you are well.

Please note that your MTN line has been cancelled and deactivated.

As per the MTN system, credit was passed to your MTN account.

Credit Reference Number: SR# ***

Adjustment Number - MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team