HE
Helecia E
1 reviews | Active since Sept 2019
16 Nov 2021, 14:29
Bad Service.
Requested to apply for a contract, no response in a week. I called in to follow up consultant advised me to wait for the call thats all I can do apparently! I was still talking and she dropped the call and never bothered to call back. First time I called in and the phone dropped she called back but only because I had to give her a good rating here on Hello Peter. Consultants name is Sunasha.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
16 Nov 2021, 14:35Hi Helecia,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO152204
Regards,
The Mondo Team
Mondo's reply16 Nov 2021, 14:35
Official
Hi Helecia,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO152204
Regards,
The Mondo Team
Mondo's replyOfficial
28 Nov 2021, 11:08Hi Helecia,
Trust you are well.
Please note that we have escalated a request to the relevant department in order to finalize your MTN application.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated a request to the relevant department in order to finalize your MTN application.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply28 Nov 2021, 11:08
Official
Hi Helecia,
Trust you are well.
Please note that we have escalated a request to the relevant department in order to finalize your MTN application.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated a request to the relevant department in order to finalize your MTN application.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team