WR
Will R
1 reviews | Active since Aug 2020
18 Jan 2023, 07:09
Bad service
After being called and basically hunted down for a contract by mondo/mtn. I got approved and have been waiting for delivery since almost 2/3weeks now. The agent that called obviously heard me specify delivery address and still delivered it to the wrong adress which now pushed delivery till dont know when and agents were so quick to call me again to approve another debit order. I asked about the delivery the just said i would be called mind you the contract was supposed to be R259 im now being pushed up to R300 a month dont know where add ons are coming from but overall really disappointed feel like just canceling
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
18 Jan 2023, 08:08Good day Will,
Thank you for taking the time to write to us about your application query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO332676
Regards,
The Mondo Team
Thank you for taking the time to write to us about your application query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO332676
Regards,
The Mondo Team
Mondo's reply18 Jan 2023, 08:08
Official
Good day Will,
Thank you for taking the time to write to us about your application query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO332676
Regards,
The Mondo Team
Thank you for taking the time to write to us about your application query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO332676
Regards,
The Mondo Team
Mondo's replyOfficial
30 Jan 2023, 11:25Hi Will,
Trust you are well.
We have found that you have received your MTN delivery.
As per the MTN system, your subscription reflects as R279 per month. Kindly advise if you agreed to pay R279 per month.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
As per the MTN system, your subscription reflects as R279 per month. Kindly advise if you agreed to pay R279 per month.
Have a lovely day.
Regards,
The Mondo Team
Mondo's reply30 Jan 2023, 11:25
Official
Hi Will,
Trust you are well.
We have found that you have received your MTN delivery.
As per the MTN system, your subscription reflects as R279 per month. Kindly advise if you agreed to pay R279 per month.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
As per the MTN system, your subscription reflects as R279 per month. Kindly advise if you agreed to pay R279 per month.
Have a lovely day.
Regards,
The Mondo Team
Mondo's replyOfficial
16 Mar 2023, 08:55 Hi Will,
Thank you for taking the time to write to us about your MTN query.
Please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Case No: RCO332676
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
Please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Case No: RCO332676
Regards,
The Mondo Team
Mondo's reply16 Mar 2023, 08:55
Official
Hi Will,
Thank you for taking the time to write to us about your MTN query.
Please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Case No: RCO332676
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
Please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Case No: RCO332676
Regards,
The Mondo Team