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AP
Anthony P

1 reviews | Active since Jul 2020

14 Aug 2022, 19:03

Bad Service

Just the worst service from a service provider that I have ever experienced.

I order a data ****le 3 week ago. All approved got the paperwork but stil no delivery.

If you call the customer care line they can't assist or the person is not trained well enough to assist.

Customer care email is also a waste of time.

It is just ridiculous that I can't get any feedback.

Just disappointed in the bad service.

0
Replies (6)
Mondo
Mondo's reply15 Aug 2022, 08:25
Official
Hi Anthony,

Thank you for taking the time to write to us about your MTN application status.

We do apologize for the level of service and for the miscommunication that you received.

Please note that as per the MTN system, your recent application was cancelled, due to no stock of the selected device.

Kindly advise if we may escalate this to the sales team to get in touch with you and provide you with an alternate deal.

Case No: RCO260033

Regards,

The Mondo Team
Mondo
Mondo's reply15 Aug 2022, 11:12
Official
Hi Anthony,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you regarding your MTN query.

Kindly advise what is a convenient time to make contact.

Thank you.

Regards,

The Mondo Team
AP
Anthony P's update16 Aug 2022, 12:57
Reviewer Update
Good Day.

I am still waiting for Mondo to get in contact with me.

I can really not understand. I complain on Hello Peter, and still I do not get any action from Mondo.

And I am 1 of your paying clients.

This is ridiculous
Mondo
Mondo's reply18 Aug 2022, 09:18
Official
Hi Anthony,

Please note that we have been unsuccessful in attempting to contact you.

An email has been sent to you regarding your query.

Regards,

The Mondo Team
Mondo
Mondo's reply20 Aug 2022, 11:59
Official
Hi Anthony,

Trust you are well.

Please note that this is a follow-up to find out if we may escalate your details to the sales team to contact you and reprocess a deal.

Regards,

The Mondo Team
Mondo
Mondo's reply03 Sept 2022, 12:31
Official
 Hi Anthony,

Trust you are well.

Please note that we are unable to process a new application due to your MTN credit score.

You may reapply for a deal at an MTN store.

We do apologize for the inconvenience caused.

Regards,

The Mondo Team