NP
Natalie P
1 reviews | Active since Nov 2021
25 Jul 2022, 11:22
Bad service
BAD. every single person in the call centre gives different answers regarding your contract application. How even. Bad service. Super bad
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
25 Jul 2022, 11:37Hi Natalie,
Thank you for taking the time to write to us about your MTN application query.
As per the system, the recent MTN application reflects as canceled.
Should we escalate this to the sales team in order to reprocess the application?
We do apologize for the level of service that you received thus far.
Case No: RCO251570
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application query.
As per the system, the recent MTN application reflects as canceled.
Should we escalate this to the sales team in order to reprocess the application?
We do apologize for the level of service that you received thus far.
Case No: RCO251570
Regards,
The Mondo Team
Mondo's reply25 Jul 2022, 11:37
Official
Hi Natalie,
Thank you for taking the time to write to us about your MTN application query.
As per the system, the recent MTN application reflects as canceled.
Should we escalate this to the sales team in order to reprocess the application?
We do apologize for the level of service that you received thus far.
Case No: RCO251570
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application query.
As per the system, the recent MTN application reflects as canceled.
Should we escalate this to the sales team in order to reprocess the application?
We do apologize for the level of service that you received thus far.
Case No: RCO251570
Regards,
The Mondo Team
NP
Natalie P's updateReviewer Update
25 Jul 2022, 11:47Friday a lady told me it's been approved and the courier will give me a call today or this week.
This morning someone else told me it's been cancelled? And declined. So what's the real story behind the application? One moment it's approved approved the next it's cancelled the next it's declined?
This morning someone else told me it's been cancelled? And declined. So what's the real story behind the application? One moment it's approved approved the next it's cancelled the next it's declined?
NP
Natalie P's update25 Jul 2022, 11:47
Reviewer Update
Friday a lady told me it's been approved and the courier will give me a call today or this week.
This morning someone else told me it's been cancelled? And declined. So what's the real story behind the application? One moment it's approved approved the next it's cancelled the next it's declined?
This morning someone else told me it's been cancelled? And declined. So what's the real story behind the application? One moment it's approved approved the next it's cancelled the next it's declined?
Mondo's replyOfficial
25 Jul 2022, 11:58As per the MTN system, we see 2 applications processed for you (1 in May & 1 in July).
The application that was done in May was declined.
The application that was done this month was conditionally approved, where there was a stock delay and now this application reflects as canceled.
Due to the above, we can send a request to the sales team to make contact with you and provide you with an alternate deal that is in stock.
We apologize for the above miscommunication and this will be raised with the relevant department.
The application that was done in May was declined.
The application that was done this month was conditionally approved, where there was a stock delay and now this application reflects as canceled.
Due to the above, we can send a request to the sales team to make contact with you and provide you with an alternate deal that is in stock.
We apologize for the above miscommunication and this will be raised with the relevant department.
Mondo's reply25 Jul 2022, 11:58
Official
As per the MTN system, we see 2 applications processed for you (1 in May & 1 in July).
The application that was done in May was declined.
The application that was done this month was conditionally approved, where there was a stock delay and now this application reflects as canceled.
Due to the above, we can send a request to the sales team to make contact with you and provide you with an alternate deal that is in stock.
We apologize for the above miscommunication and this will be raised with the relevant department.
The application that was done in May was declined.
The application that was done this month was conditionally approved, where there was a stock delay and now this application reflects as canceled.
Due to the above, we can send a request to the sales team to make contact with you and provide you with an alternate deal that is in stock.
We apologize for the above miscommunication and this will be raised with the relevant department.
Mondo's replyOfficial
25 Jul 2022, 12:50Thank you for the above response.
This will be sent to the sales team in order to make contact with you.
This will be sent to the sales team in order to make contact with you.
Mondo's reply25 Jul 2022, 12:50
Official
Thank you for the above response.
This will be sent to the sales team in order to make contact with you.
This will be sent to the sales team in order to make contact with you.