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AO
Annie O

1 reviews | Active since Jan 2013

22 Jul 2021, 09:45

Bad service

The worst company ever STAY AWAY Please don’t let the con artist con you into taking a contact with them . Stay away go to a MTN branch or you will CRY

0
Replies (13)
Mondo
Mondo's reply22 Jul 2021, 09:48
Official
Hi Annie,
 
Thank you for taking the time to write to us about your cancellation request. 

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO15107
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply22 Jul 2021, 14:11
Official
Hi Annie,

Trust you are well.

As per your telephonic discussion with Nicole, please note that a follow up on credit has been sent to the MTN team.

Kindly note that we will keep you updated of the progress of the credit.

Regards,
The Mondo Team
AO
Annie O's update13 Aug 2021, 21:23
Reviewer Update
I am still waiting for feedback
Mondo
Mondo's reply16 Aug 2021, 13:40
Official
Good day,

Please note that the MTN department is currently working on your query.

We do apologize for the delay and inconvenience caused.

Regards,
The Mondo Team
AO
Annie O's update18 Aug 2021, 19:37
Reviewer Update
T
AO
Annie O's update18 Aug 2021, 19:40
Reviewer Update
This is really a joke AGAIN ANY PERSON IF THEY PHONE YOU STAY AWAY BLOCK THEM - they keep on saying they will attend and still attending BUT NEVER FIX THEIR MISTAKES AND YOU WILL PAY FOR IT!
Mondo
Mondo's reply19 Aug 2021, 08:24
Official
Good day,

We do apologize for the inconveniences caused regarding your query.

Once we receive feedback, we will advise you accordingly.

Regards,
The Mondo Team
AO
Annie O's update30 Aug 2021, 20:08
Reviewer Update
Another twee weeks and still no reply. Honestly people need to be made aware of the poor service !
Mondo
Mondo's reply30 Aug 2021, 21:17
Official
Hi Annie,
 

We sincerely apologize for the inconvenience.
 
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours. 
 
 
Regards,
 
The Mondo Team

AO
Annie O's update02 Sept 2021, 17:19
Reviewer Update
Still waiting Please any customer or potential customer STAY AWAY
Mondo
Mondo's reply02 Sept 2021, 20:06
Official
 Good day,

Please note that a consultant will assist you.

We do apologize for the delay and inconvenience caused.

Regards,
The Mondo Team 
AO
Annie O's update10 Sept 2021, 16:23
Reviewer Update
Still no reply only promises
Mondo
Mondo's reply10 Sept 2021, 17:09
Official
Good day,

Please note that you will receive a call during business hours.

Regards,
The Mondo Team