BAD SERVICE

Hi I’m really disappointed and I feel like it’s a ****. I received Mobile wi-Fi last week Thursday and now it’s more than 7days and my SIM card is not activated , I have been contacting Telkom since they are the Service provider but I don’t if they dragging their feet just because I didn’t take the contract with them . My Numbers ( ********** 036) I’m even thinking of reversing the debit order ... they told me after 72 hours but now it’s more than 7 days ....