1 reviews | Active since Oct 2017
BAD SERVICE
I received a call begining of September whereby you advised me to migrate my contract because it would be more cost efficient and I would save on date and airtime that with the migration of my contract my data and airtime would not expire but would carry forward every month. Not once did the consultant tell me that my migrating the contract that I would only receive airtime and no data. When the migration started at the begining of October I realised that all I received was airtime and no data. I then called back and requested that it be cancelled and my contract be reverted back to the way it was. I have had no joy from you guys. No one returns your call like they promised. I get told to call other call centres. i have called back 3 times to your call centre and I have still had no joy. I think it is disgusting that your agents are not clear with the product that they are selling and that they are misleading people. I am very unhappy about the whole sitaution and my contract is still not been reverted back to the way it was. The fact that nobody calls you back when promised or nobody even listens to your concerns or is willing to assist in resolving the issue is terrible on your part. All you get told is tough you agreed to it. Carefull people dont trust anything they tell you. You will end up with a contract that you did not want
Good day Lucia,
Thank you for bringing this matter to our attention.
We value your feedback as this can only help us to improve our service. One of our Senior Consultants will make contact with you shortly to assist you with your enquiry.
Kind Regards,
Mondo Team
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Best regards,
Good day Lucia,
Thank you for bringing this matter to our attention.
We value your feedback as this can only help us to improve our service. One of our Senior Consultants will make contact with you shortly to assist you with your enquiry.
Kind Regards,
Mondo Team
***
Best regards,
