TT
Theresa T

1 reviews | Active since Feb 2014

28 Aug 2015, 07:45

BAD SERVICE

Again I'm still waiting for Mondo to collect the incorrect product they delivered. They also confirm via telephone they going to pay my admin fee back because it was their mistake and for the inconvenience they caused over this couple of months - nothing, I'm still waiting. I never get a straight answer when I ask who will be responsible if this product gets ******. I have been hi-jacked before and now I have to take the risk driving with this product in my car everyday to work and home because I cannot really on Mondo's promises when collection will happen. Mondo this is my final complaint and confirmation. I will no longer drive with this product and I will leave it at my work. This product will not be locked up while at my work because I don't have the facility at work to lock it up, therefore I will not take responsibility if this product gets ******. I will also no longer waist my money contacting Mondo whether the product has been collected or not. I'm tired of wasting my time and money begging Mondo to do there work.

0
Replies (1)
Mondo
Mondo's reply28 Aug 2015, 13:00
Official
Hello ttaggart,

Thank you for raising your query with Mondo.

Kindly note that your admin fee has been credited to your bank account and should reflect in your account today.

Our courier company will be in contact with you shortly to arrange upliftment of the item.

Please do not hesitate to contact us, should you have any further queries

Kind Regards
Mondo Customer Care
***