BG
Bianca G
1 reviews | Active since Jul 2019
12 Mar 2021, 15:19
Bad service
I dont know why they offer people products that they do not have stock in. My account was debited 2 weeks ago now they keep telling me about stock that has not arrived and they dont even know when the stock is arriving!!!!!!
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
12 Mar 2021, 15:36Good day Bianca,
Thank you for emailing Customer Care.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
We look forward of being service to you in the future.
Reference Number: RCO113538
Regards,
The Mondo Team
Thank you for emailing Customer Care.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
We look forward of being service to you in the future.
Reference Number: RCO113538
Regards,
The Mondo Team
Mondo's reply12 Mar 2021, 15:36
Official
Good day Bianca,
Thank you for emailing Customer Care.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
We look forward of being service to you in the future.
Reference Number: RCO113538
Regards,
The Mondo Team
Thank you for emailing Customer Care.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
We look forward of being service to you in the future.
Reference Number: RCO113538
Regards,
The Mondo Team
BG
Bianca G's updateReviewer Update
12 Mar 2021, 15:38i need to know when to expect the phone , i am going on holiday soon and will not be available
BG
Bianca G's update12 Mar 2021, 15:38
Reviewer Update
i need to know when to expect the phone , i am going on holiday soon and will not be available
Mondo's replyOfficial
15 Mar 2021, 14:06Good day Bianca,
Kindly note that we have attempted contacting you with regards to the above query however we haven't been successful.
Please advise what the best possible time to contact you.
Regards,
The Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however we haven't been successful.
Please advise what the best possible time to contact you.
Regards,
The Mondo Team
Mondo's reply15 Mar 2021, 14:06
Official
Good day Bianca,
Kindly note that we have attempted contacting you with regards to the above query however we haven't been successful.
Please advise what the best possible time to contact you.
Regards,
The Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however we haven't been successful.
Please advise what the best possible time to contact you.
Regards,
The Mondo Team
Mondo's replyOfficial
16 Mar 2021, 09:45Good day Bianca,
Kindly note that we have attempted contacting you at the agreed time as per your assistance however the call rang and went to voicemail.
Please advise what is the best time to reach you or please provide alternate contact details.
Regards,
The Mondo Team
Kindly note that we have attempted contacting you at the agreed time as per your assistance however the call rang and went to voicemail.
Please advise what is the best time to reach you or please provide alternate contact details.
Regards,
The Mondo Team
Mondo's reply16 Mar 2021, 09:45
Official
Good day Bianca,
Kindly note that we have attempted contacting you at the agreed time as per your assistance however the call rang and went to voicemail.
Please advise what is the best time to reach you or please provide alternate contact details.
Regards,
The Mondo Team
Kindly note that we have attempted contacting you at the agreed time as per your assistance however the call rang and went to voicemail.
Please advise what is the best time to reach you or please provide alternate contact details.
Regards,
The Mondo Team
Mondo's replyOfficial
19 Mar 2021, 15:57Hi Bianca, Please note that our team needs to speak to the account holder in order to change the package. Kindly advise what is the best possible time to contact the account holder and resolve this query. Regards,
The Mondo Team
The Mondo Team
Mondo's reply19 Mar 2021, 15:57
Official
Hi Bianca, Please note that our team needs to speak to the account holder in order to change the package. Kindly advise what is the best possible time to contact the account holder and resolve this query. Regards,
The Mondo Team
The Mondo Team
Mondo's replyOfficial
26 Mar 2021, 10:34Hi Bianca, Please note that urgent delivery arrangements have been made with the account holder and sent to DSV.
DSV will be in contact with the account holder. Regards,
The Mondo Team
DSV will be in contact with the account holder. Regards,
The Mondo Team
Mondo's reply26 Mar 2021, 10:34
Official
Hi Bianca, Please note that urgent delivery arrangements have been made with the account holder and sent to DSV.
DSV will be in contact with the account holder. Regards,
The Mondo Team
DSV will be in contact with the account holder. Regards,
The Mondo Team
Mondo's replyOfficial
29 Mar 2021, 16:41Hi Bianca, As per our consultant and the account holders agreement, the package was successfully delivered today.
The account holder may contact *** for the activation of the contract.
The query is now resolved.
Should the account holder have any further queries, he is welcome to call or email our team. Regards,
The Mondo Team
The account holder may contact *** for the activation of the contract.
The query is now resolved.
Should the account holder have any further queries, he is welcome to call or email our team. Regards,
The Mondo Team
Mondo's reply29 Mar 2021, 16:41
Official
Hi Bianca, As per our consultant and the account holders agreement, the package was successfully delivered today.
The account holder may contact *** for the activation of the contract.
The query is now resolved.
Should the account holder have any further queries, he is welcome to call or email our team. Regards,
The Mondo Team
The account holder may contact *** for the activation of the contract.
The query is now resolved.
Should the account holder have any further queries, he is welcome to call or email our team. Regards,
The Mondo Team