MM
MAUREEN M
1 reviews | Active since Aug 2021
20 Aug 2021, 09:08
Bad service
My experience was terrible waited so long for my router to be activated it took not 24 to 48hrs like they said mine took 168hrs 1 full week every day that I phoned it was a different story, so for me it wasn't good at all I shouldn't have given it 1 star at all the way I felt.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
20 Aug 2021, 09:11Hi Maureen,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131661
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131661
Regards,
The Mondo Team
Mondo's reply20 Aug 2021, 09:11
Official
Hi Maureen,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131661
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131661
Regards,
The Mondo Team
Mondo's replyOfficial
24 Aug 2021, 14:15Good day,
Trust you are well.
Thank you for the feedback regarding your query.
Kindly note that we work on our service level, in order to avoid this in future.
We do apologize for the level of service which you received.
As per our records, your query was resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
Thank you for the feedback regarding your query.
Kindly note that we work on our service level, in order to avoid this in future.
We do apologize for the level of service which you received.
As per our records, your query was resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply24 Aug 2021, 14:15
Official
Good day,
Trust you are well.
Thank you for the feedback regarding your query.
Kindly note that we work on our service level, in order to avoid this in future.
We do apologize for the level of service which you received.
As per our records, your query was resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
Thank you for the feedback regarding your query.
Kindly note that we work on our service level, in order to avoid this in future.
We do apologize for the level of service which you received.
As per our records, your query was resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team