SC
Shanice C
1 reviews | Active since Dec 2022
12 Dec 2022, 16:41
BAD SERVICE
Ordered a contract with Mondo MTN , gave me color options for the iPhone 14 and they had red and midnight. I choose midnight but only for them to deliver the wrong color which was red. Returned the device with DSV, called in to find out if we can exchange the color, they said they can't do color exchange unless i cancel the contract and reapply , The process is long and tedious already , their sales agent made the mistake but now that mistake must affect my time. BAD SERVICE
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
12 Dec 2022, 16:45Good day Shanice,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RC***
Regards,
The Mondo Team
Mondo's reply12 Dec 2022, 16:45
Official
Good day Shanice,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RC***
Regards,
The Mondo Team
Mondo's replyOfficial
13 Jan 2023, 15:23Hi Shanice,
Trust you are well.
Please note that your MTN query is currently in progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN query is currently in progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply13 Jan 2023, 15:23
Official
Hi Shanice,
Trust you are well.
Please note that your MTN query is currently in progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN query is currently in progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
23 Feb 2023, 15:43Hi Shanice,
Trust you are well.
Please note that your MTN order was returned to the warehouse and the contract has been cancelled.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN order was returned to the warehouse and the contract has been cancelled.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply23 Feb 2023, 15:43
Official
Hi Shanice,
Trust you are well.
Please note that your MTN order was returned to the warehouse and the contract has been cancelled.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN order was returned to the warehouse and the contract has been cancelled.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team