Bad service

Item: Mondo
Rating: 1
Author: Bertie R

After 4 months and many promises with a reference number Mondo still bill me for a laptop I did not have. When Kim phone me I was under the impression that all was sorted out after she give me a reference number. I was charge this month again for a service and equipment I did not have.!!! ????

Helpful (0)

Replies (2)

Mondo's replyOfficial

04 May 2021, 08:18

Hi Bertie, Many thanks for reaching out to us. We sincerely apologize for your experience with regards to the billing query you have raised. Our team is currently investigating this. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO112922 Regards,

Mondo Team

Mondo's reply04 May 2021, 08:18

Official

Mondo's replyOfficial

06 May 2021, 15:38

Hi Bertie, Please note that Vodacom has confirmed that the upgrade is reversed. Kindly contact Vodacom Customer Care and query the billing with the team.

You query is resolved on Mondo's side and will be closed. Please email or call us should you have any further queries. Regards, Mondo Team

Mondo's reply06 May 2021, 15:38

Official