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Ruan D

1 reviews | Active since Nov 2014

28 Aug 2023, 09:29

Bad service

I app**** 3 times in a course of a month, had to phone in to a reply, the consultant said all is approved and he will phone back in 15 minutes, now a week later still no phone call, I put my other application on hold, since this 1 was cheaper

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Replies (3)
Mondo
Mondo's reply28 Aug 2023, 10:02
Official
Hi Ruan ,
 
Thank you for taking the time to write to us about your new application. 
 
We sincerely apologize for the level of service you have received.
 
Please note your application status update has been provided via SMS.
 
Regards,
 
The Mondo Team  
RD
Ruan D's update01 Sept 2023, 11:21
Reviewer Update
A week later Mondo said Mtn declined application, but this morning mtn phoned me and said they see I did an application, would I like to continue, delivery for phone is Monday.

I asked them why Mondo said it was declined and they said Mondo employees put in the wrong details, not even my address, some else address and so on.

Thank you Mondo for f.... this deal up, Im actually grateful, now Im not stuck with you.
Mondo
Mondo's reply14 Sept 2023, 11:01
Official
Hi Ruan, 

We do apologize for the inconvenience caused by the entire experience, we are glad that you had an alternative option for you to get the deal that you are interested in. 

Regards, 
The Mondo Team