TS
Thapelo S

1 reviews | Active since Sept 2019

08 Jul 2021, 12:09

Bad Sale

I had a contract with MTN service provider that i got through their marketing agent Mondo, among other things in the agreement was that i am procuring a contract to the value of or about R89.00 per month. The said Contract would provide 2 (two) Sim cards which are meant for data and airtime respectively. The Service provider could not bill me the following month and thus suspended the services then i inquired as to why my services where suspended and i was told that i owe the service provider an amount close to R800 if not more, i then disputed that and the matter was investigated i was told that i am not in the wrong and the matter would be dealt with accordingly and finalized as i did not purchase such a contract. I then received an SMS from Debt collectors that I owe MTN service provider and i should make arrangements for the payment,i wish to bring to your attention that at no time did I default on any payment nor do I owe any service provider to be handed over to the Debt collectors. I further wish to state that such a handover has a negative impact on my livelihood as i work for a financial institution and such is not acceptable.

0
Replies (5)
Mondo
Mondo's reply08 Jul 2021, 12:16
Official
Hi Thapelo,
 
Thank you for taking the time to write to us about your cancellation request. 

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO127258
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply08 Jul 2021, 16:48
Official
 Hi Thapelo,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you, therefore, please advise what is a convenient time to make contact.

Kindly note that a follow up on cancellation has been escalated to the relevant department for urgent assistance.

We do apologize for the inconveniences caused regarding your cancellation.

Regards,
The Mondo Team 
Mondo
Mondo's reply26 Aug 2021, 12:48
Official
Hi Thapelo,

Trust you are well.

Kindly note that your MTN cancellation is in progress.

Our team is working around the clock in order to complete your cancellation.

We do apologize for the delay.

Regards,
The Mondo Team

TS
Thapelo S's update16 Sept 2021, 11:06
Reviewer Update
Good day,i refer to the above,i have been waiting for response from Mondo regarding the above till to date nothing came out of it,
Mondo
Mondo's reply16 Sept 2021, 11:19
Official
 Hi Thapelo,

Trust you are well.

Please note that a follow up on cancellation has been escalated to the MTN team.

Once cancellation is done, we will advise.

We deeply apologize for the delay and inconvenience caused.

Regards,
The Mondo Team