TS
Theo S
1 reviews | Active since Aug 2019
09 Feb 2021, 13:43
Bad Mondo deals and service
Wish zero stars were available. Received a telephone call from the company's telemarketing department congratulating us for the amount of years we've been with vodacom and that we never missed a payment and that we had an astounding record with vodacom and that they had a special deal for us. They offered us a mecer laptop which functions as a tablet as well mecer with wifi and data for 399 a month. We thought about it and agreed to take two of the deals. We were promised that delivery should take place within the following week. This did not happen and when we phoned them they said it was on order. A couple of days later we phoned again. Only to hear there was no deal processed. Stay away very bad service. Even if they canselled the deal no communication was done with us at all.
Helpful (0)
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Replies (4)
Mondo's replyOfficial
10 Feb 2021, 15:45Good day Theo,
Please note that we have contacted the account holder and provided feedback to her.
This query is resolved and will be closed.
Should the account holder have any further queries, she is welcome to call or email our team.
Regards,
Mondo Team
Please note that we have contacted the account holder and provided feedback to her.
This query is resolved and will be closed.
Should the account holder have any further queries, she is welcome to call or email our team.
Regards,
Mondo Team
Mondo's reply10 Feb 2021, 15:45
Official
Good day Theo,
Please note that we have contacted the account holder and provided feedback to her.
This query is resolved and will be closed.
Should the account holder have any further queries, she is welcome to call or email our team.
Regards,
Mondo Team
Please note that we have contacted the account holder and provided feedback to her.
This query is resolved and will be closed.
Should the account holder have any further queries, she is welcome to call or email our team.
Regards,
Mondo Team
TS
Theo S's updateReviewer Update
11 Feb 2021, 10:25Mondo rep****, she contacted my wife and apologized that they didn't contact her regarding the canceling of the order, which is accepted and must agree that the girl who called is really a great person and will rate her five stars. Thx Kimona
However, the reason apparently why it was not approved was because of a default on the credit beareau. This was Mr price. They claim that we are behind with payment although the latest statements reflect different.
My argument with Mondo is that they phoned us congratulating us on the way we handle our account since 1987 no payment was ever failed. GOOD RIGHT.
This was them calling us and then them not calling us even to enquire what the problem might be with the credit rating. Funny enough we just upgraded one vodacom account and got another with no questions asked by vodacom. Proving that vodacom believes we are still great customers. What frustrates me more is that I phoned them a week after the expected delivery time and they SAID IT WAS ON Order then a week later the gentleman said that he could see that a sim was ordered and that it was now canselled. The irony is that there was two deals ordered and one sim ordered, funny
If they really wanted to we could have emailed them the proof that we were no risk but..........
However, the reason apparently why it was not approved was because of a default on the credit beareau. This was Mr price. They claim that we are behind with payment although the latest statements reflect different.
My argument with Mondo is that they phoned us congratulating us on the way we handle our account since 1987 no payment was ever failed. GOOD RIGHT.
This was them calling us and then them not calling us even to enquire what the problem might be with the credit rating. Funny enough we just upgraded one vodacom account and got another with no questions asked by vodacom. Proving that vodacom believes we are still great customers. What frustrates me more is that I phoned them a week after the expected delivery time and they SAID IT WAS ON Order then a week later the gentleman said that he could see that a sim was ordered and that it was now canselled. The irony is that there was two deals ordered and one sim ordered, funny
If they really wanted to we could have emailed them the proof that we were no risk but..........
TS
Theo S's update11 Feb 2021, 10:25
Reviewer Update
Mondo rep****, she contacted my wife and apologized that they didn't contact her regarding the canceling of the order, which is accepted and must agree that the girl who called is really a great person and will rate her five stars. Thx Kimona
However, the reason apparently why it was not approved was because of a default on the credit beareau. This was Mr price. They claim that we are behind with payment although the latest statements reflect different.
My argument with Mondo is that they phoned us congratulating us on the way we handle our account since 1987 no payment was ever failed. GOOD RIGHT.
This was them calling us and then them not calling us even to enquire what the problem might be with the credit rating. Funny enough we just upgraded one vodacom account and got another with no questions asked by vodacom. Proving that vodacom believes we are still great customers. What frustrates me more is that I phoned them a week after the expected delivery time and they SAID IT WAS ON Order then a week later the gentleman said that he could see that a sim was ordered and that it was now canselled. The irony is that there was two deals ordered and one sim ordered, funny
If they really wanted to we could have emailed them the proof that we were no risk but..........
However, the reason apparently why it was not approved was because of a default on the credit beareau. This was Mr price. They claim that we are behind with payment although the latest statements reflect different.
My argument with Mondo is that they phoned us congratulating us on the way we handle our account since 1987 no payment was ever failed. GOOD RIGHT.
This was them calling us and then them not calling us even to enquire what the problem might be with the credit rating. Funny enough we just upgraded one vodacom account and got another with no questions asked by vodacom. Proving that vodacom believes we are still great customers. What frustrates me more is that I phoned them a week after the expected delivery time and they SAID IT WAS ON Order then a week later the gentleman said that he could see that a sim was ordered and that it was now canselled. The irony is that there was two deals ordered and one sim ordered, funny
If they really wanted to we could have emailed them the proof that we were no risk but..........
TS
Theo S's updateReviewer Update
11 Feb 2021, 10:28We will take this to vodacom as we are sure they would not agree with this level of service
TS
Theo S's update11 Feb 2021, 10:28
Reviewer Update
We will take this to vodacom as we are sure they would not agree with this level of service
Mondo's replyOfficial
11 Feb 2021, 11:05Good day Theo,
Please note that we have contacted the account holder and she has confirmed that the query has been resolved.
Should the account holder have any further queries, she is welcome to call or email our team.
Please note that we have contacted the account holder and she has confirmed that the query has been resolved.
Should the account holder have any further queries, she is welcome to call or email our team.
Regards,
Mondo Team
Mondo Team
Mondo's reply11 Feb 2021, 11:05
Official
Good day Theo,
Please note that we have contacted the account holder and she has confirmed that the query has been resolved.
Should the account holder have any further queries, she is welcome to call or email our team.
Please note that we have contacted the account holder and she has confirmed that the query has been resolved.
Should the account holder have any further queries, she is welcome to call or email our team.
Regards,
Mondo Team
Mondo Team