LR
Larry R
1 reviews | Active since Sept 2021
30 Sept 2021, 16:09
Bad laptop
Deeply disappointed. Laptop failed to charge after 4days. The process to get it sent back and replaced via an mtn store is a nightmare.its got to be sent upto jhb for assessment, why no one at an mtn store can't check basic complaint. Went to 5 stores including a Service Centre with no technician at work, got 5 different stories. Mtn also don't sell these laptops, apparently a notorious problem with charging. Buyer beware of anything from a Durban company. A day spent and not really sorted, but without a laptop, the lost a day's work.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
30 Sept 2021, 16:37Hi Larry,
Thank you for taking the time to write to us about your MTN OBF query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO139909
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN OBF query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO139909
Regards,
The Mondo Team
Best regards,
Mondo's reply30 Sept 2021, 16:37
Official
Hi Larry,
Thank you for taking the time to write to us about your MTN OBF query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO139909
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN OBF query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO139909
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
11 Oct 2021, 15:45Hi Larry,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to contact you.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to contact you.
Regards,
The Mondo Team
Best regards,
Mondo's reply11 Oct 2021, 15:45
Official
Hi Larry,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to contact you.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to contact you.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
09 Feb 2022, 12:37Hi Larry,
Trust you are well.
Please note that we were unable to make contact with your regarding the above query, therefore, your query will be closed.
You may contact our Customer Care Team for further assistance.
Regards,
The Mondo Team
Trust you are well.
Please note that we were unable to make contact with your regarding the above query, therefore, your query will be closed.
You may contact our Customer Care Team for further assistance.
Regards,
The Mondo Team
Best regards,
Mondo's reply09 Feb 2022, 12:37
Official
Hi Larry,
Trust you are well.
Please note that we were unable to make contact with your regarding the above query, therefore, your query will be closed.
You may contact our Customer Care Team for further assistance.
Regards,
The Mondo Team
Trust you are well.
Please note that we were unable to make contact with your regarding the above query, therefore, your query will be closed.
You may contact our Customer Care Team for further assistance.
Regards,
The Mondo Team
Best regards,