JU
Jacques U

1 reviews | Active since Apr 2019

29 Apr 2020, 13:20

Bad feedback and service

No feedback on delivery, not answering emails. This is a problem guys. How can customers promote such service

0
Replies (8)
JU
Jacques U's update29 Apr 2020, 20:44
Reviewer Update
Still no response from email. What did it help me sending a message again!!!!!!!
Mondo
Mondo's reply30 Apr 2020, 10:16
Official
Good Day Jacques, 

Kindly forward the requested information to our team in order to assist with your query.

Our team will revert with feedback.
Kind Regards, 

Mondo Team
JU
Jacques U's update30 Apr 2020, 17:41
Reviewer Update
I have forwarded it to email and FB page, still no feedback. Wow guys..... excellent service....NOT
Mondo
Mondo's reply04 May 2020, 12:57
Official
Good Day Jacques, 

Thank you for the documentation. As discussed with our consultant, this has been escalated to our team and your application is still in progress.

We will keep you updated on the progress of this.
Kind Regards, 

Mondo Team 
Mondo
Mondo's reply06 May 2020, 16:55
Official
Good Day Jacques, 

As discussed with our consultant, kindly forward us your latest bank statements.

We will keep you updated on the progress of your application.
Kind Regards, 

Mondo Team
Mondo
Mondo's reply12 May 2020, 14:44
Official
Good Day Jacques, 
Kindly note that your application is still in progress.

Our team has attempted contacting you to provide an update with no success.

We will keep you posted on the status of your application.
Kind Regards, 

Mondo Team
Mondo
Mondo's reply18 May 2020, 11:08
Official
Good Day Jacques, 
Kindly note that we have escalated your application to MTN to advise on the status.

We have requested for management to place priority on this.

Our team will keep you updated on the progress of this.
Kind Regards, 

Mondo Team
Mondo
Mondo's reply20 May 2020, 13:52
Official
Good Day Jacques, 
Kindly note that we have escalated your application to MTN to advise on the status.

We have requested for management to place priority on this.

Our team will keep you updated on the progress of this.
Kind Regards, 

Mondo Team