SK
Sandile K
1 reviews | Active since Feb 2022
23 Feb 2022, 12:26
Bad experience
Wrong order.. poor service.. device speakers not working.. debitting on wrong dates.. no further assistance u contact them daily but no response
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
23 Feb 2022, 12:50Good day Sandile,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO189166
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO189166
Regards,
The Mondo Team
Mondo's reply23 Feb 2022, 12:50
Official
Good day Sandile,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO189166
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO189166
Regards,
The Mondo Team
Mondo's replyOfficial
23 Feb 2022, 15:29Hi Sandile,
Trust you are well.
As discussed with Mondo, please take note of the below.
1. Incorrect Order:
Cancellation request has been sent to our Telkom Cancellations Team for the the devices which was collected.
2. Device Speaker not Working:
Out of Box Failure (OBF) has been logged for Telkom to collect the device and assess the device.
Job TOCPVT001146
Kindly ensure that the correct device is provided to Courier IT and remove any passwords on the cellphone.
3. Debit Order:
This debit would have went off for the devices which was collected, therefore, once cancellation is done a credit will be processed.
4. Activation not Done:
An urgent activation request has been sent to our Telkom Activations Team.
Kindly note that we will provide you with an update for each of the above queries once we receive feedback.
We do apologize for all the inconveniences caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please take note of the below.
1. Incorrect Order:
Cancellation request has been sent to our Telkom Cancellations Team for the the devices which was collected.
2. Device Speaker not Working:
Out of Box Failure (OBF) has been logged for Telkom to collect the device and assess the device.
Job TOCPVT001146
Kindly ensure that the correct device is provided to Courier IT and remove any passwords on the cellphone.
3. Debit Order:
This debit would have went off for the devices which was collected, therefore, once cancellation is done a credit will be processed.
4. Activation not Done:
An urgent activation request has been sent to our Telkom Activations Team.
Kindly note that we will provide you with an update for each of the above queries once we receive feedback.
We do apologize for all the inconveniences caused.
Regards,
The Mondo Team
Mondo's reply23 Feb 2022, 15:29
Official
Hi Sandile,
Trust you are well.
As discussed with Mondo, please take note of the below.
1. Incorrect Order:
Cancellation request has been sent to our Telkom Cancellations Team for the the devices which was collected.
2. Device Speaker not Working:
Out of Box Failure (OBF) has been logged for Telkom to collect the device and assess the device.
Job TOCPVT001146
Kindly ensure that the correct device is provided to Courier IT and remove any passwords on the cellphone.
3. Debit Order:
This debit would have went off for the devices which was collected, therefore, once cancellation is done a credit will be processed.
4. Activation not Done:
An urgent activation request has been sent to our Telkom Activations Team.
Kindly note that we will provide you with an update for each of the above queries once we receive feedback.
We do apologize for all the inconveniences caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please take note of the below.
1. Incorrect Order:
Cancellation request has been sent to our Telkom Cancellations Team for the the devices which was collected.
2. Device Speaker not Working:
Out of Box Failure (OBF) has been logged for Telkom to collect the device and assess the device.
Job TOCPVT001146
Kindly ensure that the correct device is provided to Courier IT and remove any passwords on the cellphone.
3. Debit Order:
This debit would have went off for the devices which was collected, therefore, once cancellation is done a credit will be processed.
4. Activation not Done:
An urgent activation request has been sent to our Telkom Activations Team.
Kindly note that we will provide you with an update for each of the above queries once we receive feedback.
We do apologize for all the inconveniences caused.
Regards,
The Mondo Team
Mondo's replyOfficial
25 Feb 2022, 10:20 Hi Sandile,
Trust you are well.
Please see below feedback regarding your Telkom enquiry.
1. Incorrect Order:
Cancellation has successfully been done and these numbers are no longer active on your name.
2. Device Speaker not Working:
Out of Box Failure (OBF) is currently in progress.
Job TOCPVT001146
3. Debit Order:
Debit order for the cancelled lines will not go off and Telkom will correct this in the next invoice.
4. Activation not Done:
Activation has been done.
Kindly remove SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Regards,
The Mondo Team
Trust you are well.
Please see below feedback regarding your Telkom enquiry.
1. Incorrect Order:
Cancellation has successfully been done and these numbers are no longer active on your name.
2. Device Speaker not Working:
Out of Box Failure (OBF) is currently in progress.
Job TOCPVT001146
3. Debit Order:
Debit order for the cancelled lines will not go off and Telkom will correct this in the next invoice.
4. Activation not Done:
Activation has been done.
Kindly remove SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Regards,
The Mondo Team
Mondo's reply25 Feb 2022, 10:20
Official
Hi Sandile,
Trust you are well.
Please see below feedback regarding your Telkom enquiry.
1. Incorrect Order:
Cancellation has successfully been done and these numbers are no longer active on your name.
2. Device Speaker not Working:
Out of Box Failure (OBF) is currently in progress.
Job TOCPVT001146
3. Debit Order:
Debit order for the cancelled lines will not go off and Telkom will correct this in the next invoice.
4. Activation not Done:
Activation has been done.
Kindly remove SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Regards,
The Mondo Team
Trust you are well.
Please see below feedback regarding your Telkom enquiry.
1. Incorrect Order:
Cancellation has successfully been done and these numbers are no longer active on your name.
2. Device Speaker not Working:
Out of Box Failure (OBF) is currently in progress.
Job TOCPVT001146
3. Debit Order:
Debit order for the cancelled lines will not go off and Telkom will correct this in the next invoice.
4. Activation not Done:
Activation has been done.
Kindly remove SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Regards,
The Mondo Team
Mondo's replyOfficial
03 Mar 2022, 16:12 Hi Sandile,
Trust you are well.
We have found that Telkom was unable to collect your device for an assessment.
Kindly advise if the device is now working and if you still require an assessment to be done.
We have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team***
Trust you are well.
We have found that Telkom was unable to collect your device for an assessment.
Kindly advise if the device is now working and if you still require an assessment to be done.
We have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team***
Mondo's reply03 Mar 2022, 16:12
Official
Hi Sandile,
Trust you are well.
We have found that Telkom was unable to collect your device for an assessment.
Kindly advise if the device is now working and if you still require an assessment to be done.
We have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team***
Trust you are well.
We have found that Telkom was unable to collect your device for an assessment.
Kindly advise if the device is now working and if you still require an assessment to be done.
We have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team***